We describe products clearly in a condensed format to help you choose products easily. We display, wherever possible, all technical data sheets, manuals and certifications in additional tabs. In addition, we are happy to support you with your technical queries. Our sales staff are trained to advise you and are happy to assist you over the phone, chat or by email. Please send us images or site plans for more complex enquiries. Please note that we cannot carry out site surveys remotely.
The cost of shipping your goods depends on your location and the total weight of the order. Some products might also be offered with the option of an economy service (excluded are extinguishers, high value goods and goods classified as dangerous goods).
Depending on the total weight of your order, there may be a bigger postage & packaging charge if you live in the Highlands, Islands, NI and Remote Locations of the UK. The table below outlines pricing for both "mainland" and "Highlands, Islands and Remote Locations" addresses. If you're unsure, see our list of "Highlands, Islands and Remote Locations" UK postcodes.
|Mainland UK||Highlands, Islands and remote locations Includes Northern Ireland|
Highlands, Islands and remote location postcodes:
|Weight Range||Shipping Type||Shipping Cost||Shipping type||Shipping Cost|
|0 to 2kg||Economy||£3.90 ex VAT||Economy||£3.90 ex VAT|
|0 to 20kg||Next Working Day||£6.50 ex VAT||Courier||£27.30 ex VAT|
|20+kg||Next Working Day||£9.00 ex VAT||Courier||£35.90 ex VAT|
If you add special delivery instructions, please leave a signed piece of paper with the same instructions on the outside of your delivery address, as the driver is otherwise not able to leave parcels. If you have left a delivery instruction to, for example, 'leave parcel in garage if not in', we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested.
You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.
We offer a complete refurbishment service for the Britannia Fireworld extinguishers when they are 10 years old or in cases where they are accidentally discharged or damaged. The refurbishment will extend the life of the extinguishers for a further 10 years and they are then covered by a new 10 year warranty. A Britannia Fireworld extinguisher cannot be refurbished to last beyond 20 years and must be completely replaced at this time. The cost of the refurbishment includes collection and re-delivery from and to you or your client's premises
We offer a range of payment options including Visa, Visa Debit, Mastercard, PayPal and Proforma
All our credit card transactions are handled by Sagepay, one of the market leaders in secure online transactions. The transfer of the purchase details from our website to Sagepay are encapsulated using Sagepay's own encrypted and digitally-signed protocol. Any communication between the shopper and Sagepay is encrypted to the maximum strength supported by the shopper's browser using 128 Bit encrypted sessions. Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuer provides the right for a shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
If you should have any questions regarding security, please contact us at firstname.lastname@example.org
Any returns within the UK should be sent, together with your original order details, to:Act Fire and Safety c/o Safelincs Ltd
We charge UK VAT at 20% (VAT no GB827 6397 88).
Customers from the Channel Islands can ask for the VAT to be removed from the invoice total. Please ring our office to place your order, emphasising the Channel Island delivery location.
We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier. You can refuse damaged parcels without signing for these.
If you find the transport damage after the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, we will still accept liability. Failure to note damage might affect replacement or refund from us for items damaged in transit.
All of our extinguishers are covered by a minimum 5 year warranty, the top end models even have a 10 year warranty
Claims against the warranties need to be made through Act Fire.
Our warranties do not restrict your statutory rights in any way
5 year warranty: The warranty extends 5 years from the date of purchase up to, but exclusive of, the first extended service due after 5 years
10 year warranty: The warranty extends 10 years from the date of purchase up to, but excluding, the second extended service due after 10 years. Extinguishers must be installed by a qualified engineer and serviced yearly in accordance to the manufacturer’s instructions. The extinguishers must be periodically re-filled in accordance to the frequencies defined in BS5603-3 (5 years for powder, foam, water, wet chemical and 10 years for CO2 and self-maintenance extinguishers). Any replacement components fitted in the process of maintenance are not covered by our warranty. Accidental damage and misuse of the fire extinguishers are also not covered by our warranty