All of our extinguishers are covered by a minimum 5 year warranty, the top end models even have a 10 year warranty

Claims against the warranties need to be made through Act Fire.

Our warranties do not restrict your statutory rights in any way

Included in all our warranties are:

• Manufacturing defects
• Product defects resulting from manufacturer’s design errors

Excluded:

• Damages resulting from the incorrect handling of a product
• Defects due to a lack of maintenance
• Consumables
• Repairs or modifications carried out by the customer or third parties
• Defects caused by fire or smoke (please refer in such cases to our ‘free replacement after fire policy’)
• Installation in an unsuitable location
• Excluded is any consequential damage caused by the products or their malfunction

Special Notes to product groups:

Fire extinguishers

5 year warranty: The warranty extends 5 years from the date of purchase up to, but exclusive of, the first extended service due after 5 years

10 year warranty: The warranty extends 10 years from the date of purchase up to, but excluding, the second extended service due after 10 years. Extinguishers must be installed by a qualified engineer and serviced yearly in accordance to the manufacturer’s instructions. The extinguishers must be periodically re-filled in accordance to the frequencies defined in BS5603-3 (5 years for powder, foam, water, wet chemical and 10 years for CO2 and self-maintenance extinguishers). Any replacement components fitted in the process of maintenance are not covered by our warranty. Accidental damage and misuse of the fire extinguishers are also not covered by our warranty

What happens if a customer discovers a product fault?

1. Please contact us about the defect. We will discuss the case with you and will agree on a solution for you. You might be asked to provide photos before we can establish the best way forward.
2. We will either arrange free repair/free replacement for your product or request the return of your product for further analysis. This choice is at Act Fire's discretion.
3. Should Act Fire ask for a product back for further analysis or repair, we will arrange for the transport and the subsequent return.
4. Should a product be returned to us without being defective, we will return the unit to the customer at cost.