This policy is designed to encourage our customers to use all their firefighting and rescue equipment without any consideration of costs to limit the impact of a fire. We see it also as a way of helping our customers through a difficult time and supporting them through the entire life cycle of the fire safety products sold by us. By claiming replacement products you agree to allow Safelincs to publicise the support case, including photographs, anonymously.

Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us. To claim your free replacement or repair, please send us the fire report of the fire brigade or other evidence of the fire as well as a documentation and photos of the fire safety products affected.

'Affected fire safety equipment' includes: fire fighting equipment used to fight the fire, fire escape hoods used, any fire safety equipment including detectors marked by smoke or damaged through the fire fighting process, any passive fire protection triggered by the heat of the fire, any fire escape equipment damaged during the escape from the fire, any carbon monoxide detectors exposed to smoke from the fire.

Exclusions:

• Anti-arson letterboxes
• Thoms Evacuation Chutes
• Products which were installed outside the UK
• Fire safety equipment not maintained/replaced in accordance to relevant British Standards
• Fires judged by the fire brigades as suspicious or caused by arson might be excluded from this replacement policy
• Fires resulting in the prosecution of the responsible person are not covered by this policy
• Fire safety products not sold by us
• The guarantee is limited to one claim per customer