The Terms and Conditions of Act Fire & Safety do not affect your statutory rights.

Making A Purchase

Please note, that we are only supplying the UK and Northern Ireland. If you wish to purchase from any other country, please email us at service@actfire.co.uk for a quotation.

Making a purchase is easy. Just browse our web site, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selections, please press the 'check out' button to proceed to the payment pages. We will ask you for the billing address and you will be given the opportunity to state your delivery address if it is different to the billing address.

Shipping and Delivery Times

We charge a variable post and packaging charge based on weight per order for shipments to the UK and Northern Ireland. This means that independent of the number of items ordered the charge for the shipment remains the same. If you order before 2:30pm, we will usually ship the same day with a next working day delivery. Please note that larger shipments might have to be delivered with pallet service (3-4 days). We regret that we are unable to ship orders to Northern Ireland on a next working day delivery, deliveries to Northern Ireland will take 2-3 days.

Consignments up to 1kg are sent by Royal Mail First Class (1-2 working days).  Consignments over 1kg are sent by courier.  Courier deliveries are sent on a next working day service.  Unfortunately we can not offer compensation for deliveries that are delayed for reasons out of our control. Should we be out of stock of an item, we will inform you as soon as possible.

If you have left a delivery instruction e.g. “If not in, please leave in porch”, you are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.
If you order extinguishers with installation, the installation can take up to maximum of 14 days.

Please check the status of your package immediately before signing the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy of the carrier. Otherwise you might not be able to receive a replacement or refund from us. You can also refuse damaged parcels without signing for these. If you find transport damage AFTER the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, some of the carriers we use will accept liability. If you claim any later and you had signed for the goods, we might be unable to claim compensation for you from the carrier.

If a customer is not in when delivery is attempted, the delivery driver will leave a card with details of the local depot and attempt re-delivery the next day. Please ring the stated telephone number if required to do so on the card. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product. Alternatively, we might refund you and cancel the order.

Safelincs and the WEEE Regulations (Waste Electrical and Electronic Equipment Regulations 2006)

Safelincs Ltd has signed up to Valpak's WEEE Distributor Take-Back Scheme (Registration ID: 3049). As a result private households can drop off their electronic and electrical waste at their municipal recycling centre when they are purchasing new products from us. To find your nearest recycling centre, please visit www.recycle-more.co.uk.

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Tax Charges

We charge UK VAT at 17.5% (VAT no GB827 6397 88). Our prices shown are exclusive VAT.

Guarantee and Warranty

All products show their warranty periods in the product description unless the minimum legal warranty requirement applies. Cancellation of order You may cancel your order (or any part of it) for any reason before delivery or within 14 days after delivery. Call 0800 612 4829or just send us the goods with the return slip filled in or return the goods with a reference to the order number. You will need to return the goods at your cost to us within two weeks following the cancellation. Should the goods not be returned within these two weeks, we can collect the goods and deduct the direct costs of this return from your refund. We will refund the sales price and the initial postage and packing charges within 30 days of receiving the goods back from you. Act Fire & Safety can offer a collection service. Collections are charged at £11.50 incl VAT per parcel for parcels weighing up to 30kg. Heavier parcels will have to be quoted for by Budget-Fire. If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, Budget-Fire can deduct the cost for the return shipment from your refund. Orders which are made to measure can not be refunded unless faulty. Any returns within the UK should be sent, together with your original order details, to:

Act Fire & Safety
c/o Safelincs Ltd
Unit 1
Farlesthorpe Road
Alford
Lincolnshire
LN13 9PS
United Kingdom